Shipping policy

At CT Hardware, we aim to deliver your purchases safely and efficiently. Please review the following information about our shipping services, delivery times and restrictions.

 

Shipping Coverage

We ship to eligible locations in Peninsular Malaysia (including Langkawi), Sabah, Sarawak and Labuan. Certain products and destinations are subject to shipping restrictions.

International shipping may be arranged upon request, subject to carrier availability, product restrictions and a separate quotation. Please contact us before placing an international order.

 

Shipping Services and Timeframes

Delivery times vary according to the shipping method, destination and carrier arrangements.

Standard Courier (GDEX)

• Peninsular Malaysia: Approximately 3–5 business days.

• East Malaysia (Sabah, Sarawak and Labuan): Approximately 5–10 business days.

These estimates apply after dispatch and may vary depending on the delivery location and courier schedule.

On-Demand Delivery (Lalamove)

Available for selected delivery areas. Delivery timing depends on booking confirmation, driver availability, distance and local conditions.

Sea Freight

Sea freight may be arranged for selected orders and destinations. Transit times are generally longer than standard courier delivery and depend on shipping schedules, destination and cargo requirements.

Our team will confirm the estimated delivery time and shipping charges before arranging sea freight.

Please note: Delivery timeframes are estimates, not guarantees. Delays may occur during peak sales periods, public holidays, adverse weather, carrier disruptions or deliveries to remote locations.

 

Order Processing & Handling Time

Most in-stock orders are processed and dispatched within 1–2 business days after payment confirmation, excluding weekends and public holidays.

Orders requiring special handling, shipping quotations, restricted-item verification or additional customer confirmation may take longer.

If there is a significant delay, our team will notify you.

Processing time is separate from the estimated delivery time.

 

Shipping Charges

Shipping fees depend on the weight, dimensions, delivery destination and selected shipping service.

• Peninsular Malaysia: Standard shipping rates vary according to product weight, dimensions and delivery location.

• East Malaysia: Shipping charges are generally higher due to transportation and logistics costs.

Available standard shipping charges are displayed at checkout before payment.

Certain items or delivery arrangements, including sea freight and restricted products, may require separate quotations or additional charges. Our team will contact you to confirm the applicable arrangements and costs before dispatch.

 

Free Shipping & Shipping Discounts

CT Hardware may offer free-shipping or shipping-discount promotions from time to time.

Unless otherwise stated in the promotion:

• Offers apply automatically at checkout to eligible orders meeting the stated minimum spending requirement.

• Discounts apply to eligible GDEX Standard Shipping services only.

• Discounts do not apply to Lalamove, sea freight, special delivery arrangements or additional shipping charges.

• Shipping savings are limited to the promotional amount and cannot exceed the eligible shipping fee.

• Eligibility may vary depending on products, delivery locations and shipping services.

• Only one shipping discount applies per order.

Specific promotional dates, spending requirements and conditions will be displayed with the relevant offer.

 

Restricted Items and Delivery Locations

For safety and carrier compliance, certain dangerous goods, including aerosols and other restricted products, cannot be shipped to Sabah, Sarawak, Labuan or Langkawi through our standard delivery arrangements.

These products may remain eligible for delivery to permitted locations in Peninsular Malaysia, subject to carrier acceptance.

Orders containing both regular items and restricted products may also be ineligible for standard courier delivery to certain destinations.

If a selected delivery service is unavailable for your order, please remove the restricted item or contact our customer service team for assistance.

Additional shipping payment does not guarantee that restricted goods can be delivered to an unsupported destination.

 

Lithium-Ion Batteries & Special Shipping Arrangements

Lithium-ion batteries and certain battery-powered products may be subject to additional shipping requirements depending on the battery type, packaging, destination and carrier regulations.

Some orders, particularly those bound for Sabah, Sarawak, Labuan or Langkawi, may require special shipping arrangements or additional charges.

Where necessary, our team may contact you before dispatch to confirm the available shipping options, estimated delivery time and additional charges.

All deliveries remain subject to carrier acceptance and applicable shipping restrictions.

 

Order Confirmation & Cancellation

If your order requires additional delivery information or special shipping arrangements, our team may contact you using the email address or telephone number provided with your order.

Dispatch may be placed on hold until the necessary details or arrangements are confirmed.

If delivery cannot be arranged, or you do not wish to proceed with the proposed shipping arrangements, please contact us before dispatch. We will discuss the available options, which may include cancelling the affected items or order.

Approved refunds for orders cancelled before dispatch will be processed through the original payment method where supported by the payment provider, subject to the applicable refund arrangements.

 

Order Tracking

Once your order has been dispatched, we will send you an email containing the tracking number and tracking information, where available from the shipping provider.

You can use this information to monitor your shipment's delivery progress.

 

Missed Deliveries

If you are unavailable when delivery is attempted, the courier may arrange another delivery attempt or provide collection instructions, depending on the carrier's procedures.

Please follow the instructions provided by the delivery service or contact us if you require assistance.

 

Delivery to Remote Areas

Deliveries to remote or less accessible locations may require additional transit time or special arrangements.

Shipping availability, rates and estimated delivery periods depend on the destination and carrier coverage.

 

Contact Us

For shipping enquiries, tracking assistance or special delivery arrangements, please contact our customer service team.

Email: support@cthardware.com

Phone: 03-78730000