Privacy policy
Last updated: February 13, 2025
At CT Hardware, your privacy and data security are of utmost importance. This combined Privacy and Cookie Policy explains how we collect, use, store, and protect your personal data, as well as how we use cookies to enhance your experience on our website. This policy is in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Information We Collect
We collect the following personal data to improve our services and ensure a seamless experience:
- Personal Information: Name, email address, phone number, and delivery address.
- Transaction Information: Purchase history, payment details, and order tracking.
- Account Information: Username, password, and other account preferences.
- Technical Information: Your IP address, browser type, and usage data to understand how you interact with our website.
How We Use Your Information
Your personal information is collected for the following purposes:
- Order Processing: To manage and deliver your orders, process payments, and provide related services.
- Customer Support: To assist with your queries, manage your account, and resolve any issues.
- Marketing: With your consent, we may send you special offers, promotions, or product recommendations. You can unsubscribe at any time.
- Improving Services: We analyze customer interactions to optimize our website and improve user experience.
Data Sharing
We do not sell your personal information. However, your data may be shared with:
- Service Providers: Such as third-party payment processors, delivery companies, and marketing platforms.
- Legal Requirements: If required by law or government authorities.
Data Security
Your personal data is stored securely, and we use advanced security measures such as encryption to prevent unauthorized access. Only authorized personnel have access to your data, and we take steps to protect it from misuse.
Your Rights
You have the following rights regarding your personal data:
- Access and Correction: You can request access to your personal data or ask us to correct any inaccuracies.
- Withdraw Consent: You may opt out of marketing communications at any time.
- Data Deletion: You can request the deletion of your data when it is no longer necessary for the purposes we collected it for.
If you wish to exercise any of these rights, contact us at info@cthardware.com.
Cookies and How We Use Them
Our website uses cookies to enhance your experience and gather data for analytical purposes. Cookies are small files that are stored on your device when you visit our website. They help us remember your preferences and improve the functionality of the website.
• Types of Cookies We Use:
- Essential Cookies: These cookies are necessary for the website to function properly. They enable basic features like page navigation and access to secure areas.
- Performance Cookies: These cookies help us understand how visitors interact with our website by collecting information about site visits, traffic sources, and user behavior.
- Functionality Cookies: These cookies remember your preferences (e.g., language settings) to provide a more personalized experience.
- Advertising Cookies: Used to track your browsing activity and display relevant ads across different websites.
Managing Cookies
You have control over the cookies that are stored on your device. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or notify you when a cookie is being set. Please note that disabling cookies may affect the functionality of our website.
For more information on managing cookies, visit the help section of your browser.
Changes to This Policy
We may update this Privacy and Cookie Policy from time to time to reflect changes in our services or legal requirements. If any significant changes are made, we will notify you by posting an updated version on our website.
Contact Us
If you have any questions about this policy or wish to exercise your rights, please contact us:
- Email: info@cthardware.com
- Phone: 03-78730000
Security & Your Responsibility
It’s important to keep your Customer ID and password secure. Store them safely and never share them with anyone. Always log out after using our website, even if you’re on your personal computer, to protect your information from unauthorized access.
While we use security measures to protect your personal details from unauthorized access, leaks, or hacking, please remember that NO method of transmitting information over the Internet is completely secure.