At CT Hardware, we are committed to providing high-quality products backed by reliable warranties. This guide outlines the warranty coverage for products purchased from our store and how you can make a warranty claim if necessary.
Warranty Coverage
Most of the products sold at CT Hardware come with a manufacturer's warranty, which covers defects in materials and workmanship. The length and terms of the warranty vary depending on the product and brand.
General Warranty Terms
- Duration: Warranties typically last from 6 months to 2 years depending on the brand and product category. Please refer to the specific product page or warranty card for exact details.
- What's Covered: Manufacturer defects, faulty components, or issues that arise from normal use during the warranty period.
- What's Not Covered: Damage caused by misuse, accidental damage, improper maintenance, unauthorized repairs, or wear and tear.
How to Make a Warranty Claim
If you encounter an issue with your product that you believe is covered under warranty, please follow these steps:
1. Contact Us
Reach out to our customer service team at support@cthardware.com or 03-78730000 with the following information:
- Your order number or purchase receipt.
- A description of the issue and how it occurred.
- Photos or videos showing the defect or problem, if applicable.
2. Product Inspection
Once we receive your claim, we will assess the situation and may request that you return the product to us or the manufacturer for further inspection. The inspection will determine if the issue is covered under warranty.
Warranty Repair or Replacement
If the product defect is verified and covered under warranty, we will proceed with one of the following:
- Repair: The product will be repaired by the manufacturer or an authorized service center.
- Replacement: If repair is not possible, we will replace the product with a new or refurbished item of the same model.
Warranty Exclusions
The following scenarios are not covered under warranty:
- Accidental damage: Any damage caused by drops, spills, or misuse.
- Unauthorized repairs: Products that have been altered or repaired by anyone other than the manufacturer or an authorized service provider.
- Normal wear and tear: Cosmetic damage or general wear from regular use.
- Consumables: Items such as batteries, filters, or accessories unless specifically covered by the manufacturer.
