Shipping policy
At CT Hardware, we aim to deliver your purchases in a timely and secure manner. Here’s all you need to know about our delivery services:
Shipping Coverage
We offer shipping across Peninsular Malaysia and East Malaysia. Our logistics partners ensure that your products are handled with care and delivered promptly to your doorstep.
Shipping Timeframe
- Peninsular Malaysia: Orders typically arrive within 3-5 business days.
- East Malaysia: Delivery may take 5-10 business days, depending on location and shipping provider schedules.
Please note that delivery times may vary based on factors like public holidays, weather conditions, or remote locations.
Shipping Charges
Shipping fees are calculated based on the weight and size of your items, as well as the delivery location. You can view the exact delivery charge during checkout before confirming your purchase.
- Peninsular Malaysia: Standard rates apply based on product weight and dimensions.
- East Malaysia: Delivery fees are generally higher due to logistics costs, and rates vary accordingly.
Order Tracking
Once your order has been shipped, we will send you an email with the tracking number and a link to track your order online. This allows you to monitor your delivery in real-time.
Handling Time
All orders are processed and shipped within 1-2 business days after payment confirmation. In the rare case of any delays, we will notify you as soon as possible.
Missed Deliveries
If you are not available at the time of delivery, our courier partner will either attempt re-delivery or leave instructions for pick-up at a nearby location. Please follow the guidelines provided by the courier to reschedule delivery if needed.
Delivery to Remote Areas
For customers in more remote locations, delivery may take longer. However, we work closely with our logistics partners to minimize delays and ensure your order reaches you as soon as possible.
Delivery Restrictions
We currently do not offer international delivery. If you are located outside Malaysia, please contact us for assistance on special shipping arrangements.
Contact Us
If you have any questions about your delivery or need assistance with tracking, please contact our customer service team at:
- Email: support@cthardware.com
- Phone: 03-78730000