Warranty Guidelines
If your product is found to be faulty within 7 days of purchase, please contact CT Hardware on 03-7873 0000 or by email to hello@cthardware.com. We will recommend the best course of action to get the issue resolved.
If your purchase is outside the 7 days period, you are still covered by the manufacturers warranty, the procedures for each of the main manufacturers is detailed below.
Duration of warranties are varies from 1 month up to 24 months from date of purchase depending on the products and manufacturer which will be stated on the product page.
PLEASE NOTE – The warranty does not apply, where:
• Repairs have been made or attempted by others.
• Repairs are requires because of normal wear and tear.
• The tool has been abused, misused or improperly maintained.
• Alterations have been made to the tool.
• This does not affect your statutory rights.
Bosch Power Tools (including Lawn and Garden, Dremel and Skil) – applicable for Peninsular Malaysia.
Bosch offer a standard 1-year professional warranty on their heavy duty power tools.
Warranty excludes: Chucks, power leads, service items, filters, and any components that are subject to wear caused by use.
Call 1800 880 188 and the Bosch Service Centre will arrange the best course of action to get your issue rectified. Please note, you will require to produce your CT Hardware invoice/cash sales bill as proof of purchase. The Bosch warranty applies to tools that are bought and used in Peninsular Malaysia subject to Manufacturing's defects. You can also bring it over to any of our showrooms for warranty or repair as we are one stop center for sales and service.
Grundfos Pumps – 24 Months warranty
Call 03-5569 2330 and the Grundfos Service Hotline will arrange the best course of action to get your issue rectified. Please note, you will require to produce your CT Hardware invoice and customer's copy of Warranty card as proof of purchase. The Grundfos warranty applies to tools that are bought and used in Peninsular Malaysia and subject to Grundfos Warranty's Terms and Conditions.
Other Tools
Call us on 03-7873 0000 or by email to hello@cthardware.com. We will recommend the best course of action to get the your issue rectified. Please note that depending on the type of products and/or brands warranty coverage are varies. All products warranty are subject to each Manufacturer Warranty's Terms and Conditions.
